Return & Exchange Policy

HERITAGE WEAR

At HERITAGE WEAR, we value your satisfaction and want you to feel confident in every purchase.

If something isn’t right, you can return or exchange your item within 7 days of receiving your order.

🕐 1. Eligibility for Return or Exchange

You can return or exchange an item if:

  • The request is made within 7 days of delivery.
  • The item is unused, unwashed, and in its original packaging.
  • The tags and labels are still attached.
  • You have the original receipt or order confirmation.

🚫 2. Non-Returnable Items

We cannot accept returns or exchanges for:

  • Sale or discounted items
  • Accessories (caps, socks, etc.)
  • Items that have been used, washed, or damaged after delivery

If you receive a defective or incorrect product, please contact us immediately, and we’ll replace it at no extra cost.

📦 3. How to Request a Return or Exchange

  • Email us at info@heritagewear.pk, or message us on Instagram/WhatsApp with your order number.
  • Explain the reason for return or exchange and attach a clear photo of the item (if damaged or incorrect).
  • Our support team will confirm your request and guide you through the next steps.
  • Once approved, send the item back to our address (you’ll receive the return details via email or WhatsApp).

💰 4. Refunds

  • Refunds are only issued if a replacement item is unavailable or if the product was incorrect or damaged.
  • Refunds are processed through your original payment method or bank transfer within 7–10 business days after we receive and inspect the item.
  • Cash on Delivery (COD) orders will be refunded via bank transfer.

🔁 5. Exchange Process

  • If your requested size or item is available, we’ll ship the exchange once your returned product is received and checked.
  • You may need to cover courier charges for the exchange (depending on the situation).

🚚 6. Shipping Costs

If the return/exchange is due to a mistake on our part (wrong or damaged item), HERITAGE WEAR will cover shipping costs.

For all other returns/exchanges (like wrong size), the customer bears the return shipping cost.

 

🕓 7. Processing Time

Please allow 3–5 business days after we receive your item for inspection and processing.

📞 Need Help?

We’re here to assist you!

Contact our support team:

📧 info@heritagewear.pk

📍 Lahore, Pakistan

🕐 Monday–Saturday, 10:00 AM – 8:00 PM

✅ Summary

  • 7-day return/exchange window
  • Product must be unused, unwashed, and tagged
  • No returns on sale items
  • Refunds available only for wrong or damaged products